/* Emergency Plumber Syracuse: "Shutoff Tag" design system. One stylesheet, no inline styles anywhere.
   Icon mask rules (.ic-*) are appended by tools/build.py from the icon sprite. */
:root {
  --night: #10161D;
  --paper: #F6F3EC;
  --card: #FFFFFF;
  --frost: #E3EDF3;
  --manila: #E9D6AE;
  --signal: #B8141B;
  --signal-hover: #8F0F15;
  --ink: #1A1F26;
  --ink-2: #4A535D;
  --line: #D6CFC1;
  --day: #1F5E4B;
  --f-head: "Barlow Condensed", "Arial Narrow", "Helvetica Neue", Arial, sans-serif;
  --f-body: "Lexend", "Segoe UI", Verdana, Arial, sans-serif;
  --wrap: 1180px;
  --gut: 20px;
  --tap: 48px;
}

*, *::before, *::after { box-sizing: border-box; }
html { scroll-behavior: smooth; -webkit-text-size-adjust: 100%; }
body {
  margin: 0; background: var(--paper); color: var(--ink);
  font: 400 18px/1.6 var(--f-body);
  -webkit-font-smoothing: antialiased;
}
img, picture { display: block; max-width: 100%; height: auto; }
a { color: var(--ink); text-underline-offset: 3px; }
a:hover { color: var(--signal-hover); }
h1, h2, h3, h4 { font-family: var(--f-head); font-weight: 700; line-height: 1.08; margin: 0 0 .5em; letter-spacing: .005em; }
h1 { font-size: 34px; }
h2 { font-size: 30px; }
h3 { font-size: 23px; line-height: 1.15; }
p { margin: 0 0 1em; }
ul, ol { margin: 0 0 1em; padding-left: 1.25em; }
li { margin-bottom: .45em; }
button, input, select, textarea { font: inherit; color: inherit; }
.wrap { width: 100%; max-width: var(--wrap); margin: 0 auto; padding-left: var(--gut); padding-right: var(--gut); }
.vh { position: absolute !important; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.skip { position: absolute; left: 8px; top: -80px; z-index: 100; background: var(--night); color: var(--paper); padding: 12px 16px; font-weight: 700; }
.skip:focus { top: 8px; }
.label { font-family: var(--f-head); font-weight: 600; text-transform: uppercase; letter-spacing: .08em; font-size: 18px; }

/* focus: 3px paper inner + 3px night outer; reversed on dark bands and red */
:focus-visible { outline: none; box-shadow: 0 0 0 3px var(--paper), 0 0 0 6px var(--night); }
.dark :focus-visible, .callbtn:focus-visible, .dock :focus-visible { box-shadow: 0 0 0 3px var(--night), 0 0 0 6px #fff; }
.callbtn:focus-visible { box-shadow: 0 0 0 3px #fff, 0 0 0 6px var(--night); }

/* icons: masks over the sprite drawings so they take currentColor */
.ic { display: inline-block; flex: none; width: 1.3em; height: 1.3em; background: currentColor; vertical-align: -.25em;
  -webkit-mask-repeat: no-repeat; mask-repeat: no-repeat; -webkit-mask-position: center; mask-position: center;
  -webkit-mask-size: contain; mask-size: contain; }

/* alert rail */
.rail { background: var(--night); color: var(--paper); font-size: 16px; line-height: 1.3; }
.rail .wrap { display: flex; align-items: center; justify-content: space-between; gap: 16px; min-height: 40px; padding-top: 6px; padding-bottom: 6px; }
.rail a { color: var(--paper); text-decoration-thickness: 1px; }
.rail a:hover { color: #fff; }
.rail-long, .rail-right { display: none; }
.rail-right { white-space: nowrap; }
.rail strong { font-weight: 700; }

/* header */
.mast { background: var(--paper); border-bottom: 1px solid var(--line); position: relative; z-index: 20; }
.mast .wrap { display: flex; align-items: center; gap: 8px; min-height: 64px; }
.brand { display: flex; align-items: center; gap: 8px; text-decoration: none; color: var(--ink); margin-right: auto; min-height: var(--tap); }
.brand img { width: 36px; height: 36px; flex: none; }
.brand-text { display: block; font-family: var(--f-head); font-weight: 700; font-size: 20px; line-height: 1; letter-spacing: .01em; }
.brand-text small { display: block; font-size: 15px; letter-spacing: .22em; text-transform: uppercase; font-weight: 600; color: var(--ink-2); margin-top: 3px; }
.nav { display: none; }
.menu-btn { display: inline-flex; align-items: center; justify-content: center; width: 46px; height: var(--tap); background: transparent; border: 2px solid var(--ink-2); border-radius: 2px; cursor: pointer; }
.menu-btn .ic { width: 24px; height: 24px; }
.menu-panel { display: none; background: var(--paper); border-bottom: 1px solid var(--line); }
.menu-panel.open { display: block; }
.menu-panel a { display: flex; align-items: center; min-height: var(--tap); padding: 8px 4px; font-weight: 700; text-decoration: none; border-top: 1px solid var(--line); }
.menu-panel a:first-child { border-top: 0; }

/* buttons */
.callbtn { display: inline-flex; align-items: center; gap: 10px; background: var(--signal); color: #fff; text-decoration: none;
  border-radius: 2px; padding: 8px 16px; min-height: var(--tap); font-weight: 700; line-height: 1.15; border: 2px solid transparent; }
.callbtn:hover { background: var(--signal-hover); color: #fff; }
.callbtn .ic { width: 22px; height: 22px; }
.callbtn .num { display: block; font-size: 18px; white-space: nowrap; }
.callbtn .sub { display: block; font-size: 16px; font-weight: 400; opacity: .96; }
.callbtn-sm { padding: 6px 12px; gap: 8px; }
.callbtn-sm .num { font-size: 18px; }
.callbtn-sm .sub { display: none; }
.callbtn-lg { min-height: 60px; padding: 8px 22px; }
.callbtn-lg .num { font-size: 21px; }
.on-dark .callbtn, .dark .callbtn { border-color: #fff; }
.sendbtn { display: inline-flex; align-items: center; justify-content: center; gap: 10px; background: var(--night); color: var(--paper); text-decoration: none;
  border: 2px solid var(--night); border-radius: 2px; min-height: var(--tap); padding: 8px 20px; font-weight: 700; cursor: pointer; }
.sendbtn:hover { background: #26303b; color: #fff; }
.dark .sendbtn { border-color: var(--paper); }
.sendbtn-lg { min-height: 56px; font-size: 19px; width: 100%; }
.tel-inline { font-weight: 700; white-space: nowrap; }
.dark .tel-inline { color: #fff; }

/* coupon ticket */
.ticket { position: relative; display: flex; align-items: center; gap: 12px; background: var(--manila); color: var(--night); text-decoration: none;
  border-radius: 2px; padding: 10px 14px 10px 34px; min-height: 68px; max-width: 460px; border: 2px solid var(--night); }
.ticket:hover { color: var(--night); background: #F0E0BC; }
.ticket::before { content: ""; position: absolute; left: 10px; top: 50%; width: 14px; height: 14px; margin-top: -7px; border-radius: 50%; background: var(--night); box-shadow: inset 0 0 0 3px var(--manila); }
.ticket-badge { flex: none; background: var(--night); color: var(--manila); font-family: var(--f-head); font-weight: 700; font-size: 22px; line-height: 1; padding: 8px 9px; letter-spacing: .03em; border-radius: 1px; }
.ticket-text { display: block; line-height: 1.2; }
.ticket-text strong { display: block; font-size: 18px; }
.ticket-text span { display: block; font-size: 16px; margin-top: 2px; }
.ticket .ic { margin-left: auto; width: 24px; height: 24px; }
.ticket-lg { max-width: 540px; min-height: 84px; }
.ticket-lg .ticket-text strong { font-size: 21px; }
.dark .ticket { border-color: var(--manila); }

/* hero: the Two-Clock Hero */
.hero { position: relative; background: var(--night); color: var(--paper); }
.hero-photo { width: 100%; height: 150px; object-fit: cover; object-position: center 40%; }
.hero-inner { padding-top: 20px; padding-bottom: 24px; }
.hero-copy { position: relative; }
.hero-eyebrow { color: var(--manila); margin: 0 0 6px; display: none; }
.hero h1 { color: #fff; font-size: 34px; margin-bottom: 10px; }
.hero-lead { font-size: 18px; line-height: 1.45; margin: 0 0 14px; color: #fff; }
.hero-actions { display: flex; flex-direction: column; align-items: stretch; gap: 12px; }
.hero-actions .callbtn { justify-content: flex-start; }
.hero-chips { display: none; list-style: none; padding: 0; margin: 18px 0 0; gap: 8px 18px; flex-wrap: wrap; }
.hero-chips li { margin: 0; display: flex; align-items: center; gap: 8px; font-size: 18px; }
.hero-chips .ic { color: var(--manila); width: 20px; height: 20px; }
.hero-form { padding-top: 22px; }
.hero .tel-inline { color: #fff; }

/* title bar (pages without a form) */
.titlebar { background: var(--night); color: var(--paper); padding: 26px 0 28px; position: relative; }
.titlebar h1 { color: #fff; font-size: 34px; margin-bottom: 10px; }
.titlebar .lead { font-size: 18px; margin: 0 0 14px; color: #fff; max-width: 46em; }
.titlebar .hero-actions { margin-top: 14px; }
.titlebar-photo { margin-top: 0; }
.titlebar-photo .hero-photo { height: 120px; }
.crumbs { font-size: 16px; margin: 0 0 12px; display: flex; flex-wrap: wrap; gap: 4px 8px; list-style: none; padding: 0; }
.crumbs li { margin: 0; }
.crumbs a { color: var(--paper); }
.crumbs li + li::before { content: "/"; margin-right: 8px; color: var(--manila); }
.crumbs [aria-current] { color: var(--manila); }
.mascot { width: 84px; height: 84px; float: right; margin: 0 0 8px 14px; border-radius: 50%; }

/* request card + form */
.reqcard { background: var(--card); color: var(--ink); border-top: 4px solid var(--night); padding: 18px 18px 20px; border-radius: 0 0 2px 2px; box-shadow: 0 1px 0 rgba(0,0,0,.08); }
.reqcard h2, .reqcard h3 { font-size: 28px; margin-bottom: 4px; color: var(--night); }
.reqcard .req-lead { margin: 0 0 14px; font-size: 18px; line-height: 1.45; color: var(--ink-2); }
.req-grid { display: grid; grid-template-columns: 1fr; gap: 12px; }
.field { display: block; min-width: 0; }
.field label, .field .lab { display: block; font-weight: 700; font-size: 16px; margin-bottom: 4px; color: var(--ink); }
.field .opt { font-weight: 400; color: var(--ink-2); }
.field input[type=text], .field input[type=tel], .field input[type=email], .field select, .field textarea {
  width: 100%; min-height: var(--tap); padding: 9px 12px; background: #fff; color: var(--ink);
  border: 2px solid var(--ink-2); border-radius: 2px; font-size: 18px; }
.field select { appearance: none; -webkit-appearance: none; padding-right: 36px;
  background: #fff url("/assets/img/ic/chev.svg") no-repeat right 10px center / 18px 18px; }
.field textarea { min-height: 84px; resize: vertical; }
.field input:focus-visible, .field select:focus-visible, .field textarea:focus-visible { box-shadow: 0 0 0 3px var(--paper), 0 0 0 6px var(--night); }
.field.has-error input, .field.has-error select { border-color: var(--signal); border-width: 3px; }
.field-error[hidden] { display: none; }
.field-error { display: block; margin-top: 4px; font-weight: 700; font-size: 18px; color: var(--ink); border-left: 4px solid var(--signal); padding-left: 8px; }
.consent { display: flex; gap: 12px; align-items: flex-start; margin: 4px 0 0; }
.consent input { flex: none; width: 24px; height: 24px; margin: 3px 0 0; accent-color: var(--night); }
.consent label { font-size: 18px; line-height: 1.45; color: var(--ink); }
.consent-row { display: block; padding: 6px 0; }
.hp { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }
.req-note { margin: 12px 0 0; font-size: 18px; color: var(--ink-2); text-align: center; }
.req-note .tel-inline { color: var(--ink); }
.err-summary { border: 3px solid var(--signal); background: #fff; padding: 12px 14px; margin: 0 0 14px; font-size: 18px; }
.err-summary[hidden] { display: none; }
.err-summary h3 { font-size: 20px; margin: 0 0 6px; }
.err-summary ul { margin: 0; padding-left: 1.1em; }
.err-summary a { font-weight: 700; }

/* bands */
.band { padding: 40px 0; }
.band-frost { background: var(--frost); }
.band-card { background: var(--card); }
.dark { background: var(--night); color: var(--paper); }
.dark h2, .dark h3 { color: #fff; }
.dark a:not(.callbtn):not(.sendbtn):not(.ticket) { color: var(--paper); }
.sec-head { margin-bottom: 22px; max-width: 46em; }
.sec-head p { margin: 0; color: var(--ink-2); }
.dark .sec-head p { color: #E5E1D6; }
.sec-head .label { color: var(--ink-2); margin: 0 0 4px; display: block; }
.hazard { height: 6px; background: repeating-linear-gradient(135deg, var(--night) 0 10px, var(--paper) 10px 20px); }

/* Shutoff Tag */
.tagwrap { padding: 34px 0 28px; }
.tagcard { position: relative; background: var(--manila); color: var(--night); border: 2px solid var(--night);
  clip-path: polygon(0 0, calc(100% - 28px) 0, 100% 28px, 100% 100%, 0 100%); padding: 22px 18px 8px 18px; }
.tagcard::before { content: ""; position: absolute; right: 12px; top: 8px; width: 14px; height: 14px; border-radius: 50%; background: var(--paper); box-shadow: inset 0 0 0 2px var(--night); }
.tag-head { display: flex; flex-wrap: wrap; align-items: baseline; gap: 4px 14px; margin: 0 40px 14px 0; }
.tag-head h2 { font-size: 34px; text-transform: uppercase; letter-spacing: .03em; margin: 0; }
.tag-head p { margin: 0; font-size: 18px; }
.tag-list { list-style: none; padding: 0; margin: 0; display: grid; grid-template-columns: 1fr; gap: 0; counter-reset: tag; }
.tag-item { position: relative; display: grid; grid-template-columns: 44px 1fr; gap: 4px 12px; padding: 12px 0; border-top: 2px dashed rgba(16,22,29,.45); margin: 0; counter-increment: tag; }
.tag-item .ic { width: 38px; height: 38px; grid-row: span 2; color: var(--night); }
.tag-item h3 { font-size: 24px; margin: 0; }
.tag-item h3::before { content: counter(tag) ". "; }
.tag-item p { margin: 0; font-size: 18px; line-height: 1.45; }
.tag-foot { margin: 6px 0 14px; padding-top: 12px; border-top: 2px dashed rgba(16,22,29,.45); display: flex; flex-wrap: wrap; gap: 12px; align-items: center; }
.tag-foot p { margin: 0; flex: 1 1 240px; font-size: 18px; }

/* emergency chooser */
.tiles { display: grid; grid-template-columns: 1fr; gap: 12px; list-style: none; padding: 0; margin: 0; }
.tile { display: grid; grid-template-columns: 48px 1fr; gap: 2px 14px; align-items: center; background: var(--card); border: 2px solid var(--night); border-radius: 2px;
  padding: 14px 16px; text-decoration: none; color: var(--ink); min-height: 84px; height: 100%; }
.tile:hover { background: #fff; box-shadow: 4px 4px 0 var(--night); color: var(--ink); }
.tile .ic { width: 44px; height: 44px; grid-row: span 2; color: var(--night); }
.tile strong { font-family: var(--f-head); font-size: 24px; line-height: 1.1; }
.tile span.t { font-size: 18px; line-height: 1.35; color: var(--ink-2); }
.tile-call { background: var(--signal); border-color: var(--night); color: #fff; }
.tile-call:hover { background: var(--signal-hover); color: #fff; box-shadow: 4px 4px 0 var(--night); }
.tile-call .ic { color: #fff; }
.tile-call span.t { color: #fff; }
.tiles li { margin: 0; }

/* FAQ */
.faq { display: grid; gap: 10px; }
.faq details { background: var(--card); border: 2px solid var(--line); border-radius: 2px; }
.faq details[open] { border-color: var(--night); }
.faq summary { list-style: none; cursor: pointer; display: flex; justify-content: space-between; align-items: center; gap: 12px; min-height: 56px; padding: 10px 16px; font-weight: 700; font-size: 19px; line-height: 1.3; }
.faq summary::-webkit-details-marker { display: none; }
.faq summary::after { content: ""; flex: none; width: 22px; height: 22px; background: var(--night);
  -webkit-mask: url("/assets/img/ic/plus.svg") center / contain no-repeat; mask: url("/assets/img/ic/plus.svg") center / contain no-repeat; }
.faq details[open] summary::after { -webkit-mask-image: url("/assets/img/ic/minus.svg"); mask-image: url("/assets/img/ic/minus.svg"); }
.faq .ans { padding: 0 16px 14px; }
.faq .ans p { margin: 0 0 .7em; }
.faq .ans p:last-child { margin: 0; }

/* First-Hour Clock */
.clock { list-style: none; margin: 0 0 28px; padding: 0 0 0 26px; position: relative; display: grid; gap: 14px; }
.clock::before { content: ""; position: absolute; left: 7px; top: 8px; bottom: 8px; width: 4px; background: var(--night); }
.clock li { position: relative; margin: 0; }
.clock li::before { content: ""; position: absolute; left: -26px; top: 5px; width: 18px; height: 18px; border-radius: 50%; background: var(--paper); border: 4px solid var(--night); }
.clock .mark { display: block; font-family: var(--f-head); font-weight: 700; text-transform: uppercase; letter-spacing: .06em; font-size: 20px; line-height: 1.1; }
.clock .what { display: block; font-size: 18px; line-height: 1.4; color: var(--ink-2); }
.band-frost .clock .what { color: var(--ink-2); }
.ledger { display: grid; grid-template-columns: 1fr; gap: 14px; }
.ledger-col { background: var(--card); border: 2px solid var(--night); border-radius: 2px; }
.ledger-col h3 { margin: 0; padding: 10px 16px; font-size: 24px; color: #fff; background: var(--night); }
.ledger-col.day h3 { background: var(--day); }
.ledger-col ul { list-style: none; padding: 8px 16px 6px; margin: 0; }
.ledger-col li { display: flex; gap: 10px; align-items: flex-start; padding: 8px 0; border-bottom: 1px solid var(--line); margin: 0; font-size: 18px; line-height: 1.4; }
.ledger-col li:last-child { border-bottom: 0; }
.ledger-col li .ic { margin-top: 3px; width: 22px; height: 22px; }
.ledger-col.day li .ic { color: var(--day); }

/* offer block */
.offer { display: grid; gap: 20px; align-items: start; }
.offer-box { background: var(--card); border: 2px solid var(--night); padding: 18px; border-radius: 2px; }
.offer-box h3 { font-size: 26px; margin-bottom: 6px; }
.terms-list { list-style: none; padding: 0; margin: 12px 0 10px; }
.terms-list li { display: flex; gap: 10px; margin: 0 0 6px; font-size: 18px; }
.terms-list .ic { margin-top: 3px; width: 22px; height: 22px; color: var(--day); }
.factors { list-style: none; padding: 0; margin: 0; counter-reset: f; }
.factors li { margin: 0; padding: 12px 0; border-top: 1px solid var(--line); counter-increment: f; }
.factors li:first-child { border-top: 2px solid var(--night); }
.factors h3 { font-size: 21px; margin: 0 0 2px; }
.factors p { margin: 0; font-size: 18px; line-height: 1.5; color: var(--ink-2); }

/* prose, lists, cards */
.prose { max-width: 46em; }
.prose h3 { margin-top: 1.2em; }
.points { margin: 0 0 1em; padding-left: 1.2em; }
.two { display: grid; gap: 28px; grid-template-columns: 1fr; }
.cards { display: grid; gap: 14px; grid-template-columns: 1fr; list-style: none; padding: 0; margin: 0; }
.cards > li { margin: 0; }
.card { display: block; height: 100%; background: var(--card); border: 2px solid var(--line); border-radius: 2px; text-decoration: none; color: var(--ink); overflow: hidden; }
.card:hover { border-color: var(--night); color: var(--ink); }
.card-photo { width: 100%; aspect-ratio: 16 / 7; object-fit: cover; }
.card-body { padding: 14px 16px 16px; }
.card-body h3 { margin: 0 0 6px; }
.card-body p { margin: 0 0 8px; font-size: 18px; line-height: 1.5; color: var(--ink-2); }
.card-links { display: flex; flex-wrap: wrap; gap: 10px 16px; padding: 0 16px 16px; }
.card-links a { display: inline-flex; align-items: center; min-height: 44px; font-weight: 700; }
.linkline { display: inline-flex; align-items: center; gap: 8px; min-height: 44px; font-weight: 700; }
.chips { display: flex; flex-wrap: wrap; gap: 10px; list-style: none; padding: 0; margin: 0; }
.chips li { margin: 0; }
.chips a { display: inline-flex; align-items: center; gap: 8px; min-height: 46px; padding: 6px 14px; background: var(--card); border: 2px solid var(--night); border-radius: 2px; font-weight: 700; text-decoration: none; }
.chips a:hover { background: var(--manila); color: var(--night); }
.chips .ic { width: 20px; height: 20px; }

/* who answers panel */
.who { background: var(--card); border: 2px solid var(--night); border-radius: 2px; }
.who-head { background: var(--night); color: #fff; padding: 10px 16px; display: flex; align-items: center; gap: 10px; }
.who-head h2 { margin: 0; font-size: 26px; color: #fff; }
.who-head .ic { width: 28px; height: 28px; }
.fact-list { list-style: none; margin: 0; padding: 4px 16px 8px; }
.fact-list li { padding: 12px 0; border-bottom: 1px solid var(--line); margin: 0; }
.fact-list li:last-child { border-bottom: 0; }
.fact-list p { margin: 0 0 4px; font-size: 18px; line-height: 1.5; }
.fact-src { display: inline-flex; align-items: center; gap: 6px; min-height: 36px; font-size: 18px; color: var(--ink-2); }
.fact-src a { color: var(--ink-2); font-weight: 700; }
.who-compact .fact-list p { font-size: 18px; }
.source-list { list-style: none; padding: 0; margin: 0; }
.source-list li { padding: 10px 0; border-top: 1px solid var(--line); margin: 0; font-size: 18px; line-height: 1.5; }
.source-list a { font-weight: 700; }

/* numbered check list */
.checks { list-style: none; padding: 0; margin: 0 0 1em; counter-reset: c; display: grid; gap: 10px; }
.checks li { position: relative; margin: 0; padding: 12px 14px 12px 58px; background: var(--card); border: 2px solid var(--line); border-radius: 2px; counter-increment: c; }
.checks li::before { content: counter(c); position: absolute; left: 12px; top: 10px; width: 34px; height: 34px; border-radius: 50%; background: var(--night); color: var(--paper); font-family: var(--f-head); font-weight: 700; font-size: 22px; display: grid; place-items: center; }
.checks strong { display: block; font-size: 19px; margin-bottom: 2px; }
.checks span { display: block; font-size: 18px; line-height: 1.5; color: var(--ink-2); }

/* steps strip */
.steps { display: grid; gap: 14px; list-style: none; padding: 0; margin: 0; grid-template-columns: 1fr; counter-reset: s; }
.steps li { margin: 0; background: var(--card); border: 2px solid var(--night); border-radius: 2px; padding: 14px 16px; counter-increment: s; }
.steps h3 { font-size: 24px; margin: 0 0 6px; }
.steps h3::before { content: counter(s) ". "; }
.steps p { margin: 0; font-size: 18px; line-height: 1.5; }

/* subservice list */
.dolist { list-style: none; padding: 0; margin: 0; display: grid; gap: 0; }
.dolist li { display: flex; gap: 12px; align-items: flex-start; padding: 11px 0; border-top: 1px solid var(--line); margin: 0; font-size: 18px; line-height: 1.45; }
.dolist li:first-child { border-top: 2px solid var(--night); }
.dolist .ic { margin-top: 2px; width: 24px; height: 24px; }
.handoff { list-style: none; padding: 0; margin: 0; }
.handoff li { padding: 10px 0 10px 28px; position: relative; border-top: 1px solid var(--line); margin: 0; font-size: 18px; line-height: 1.5; color: var(--ink-2); }
.handoff li::before { content: ""; position: absolute; left: 4px; top: 17px; width: 12px; height: 4px; background: var(--ink-2); }

/* guides */
.answer { background: var(--card); border: 2px solid var(--night); border-left-width: 10px; padding: 16px 18px; margin: 0 0 24px; }
.answer .label { color: var(--ink-2); display: block; margin-bottom: 4px; }
.answer h2 { font-size: 26px; margin-bottom: 8px; }
.answer p { margin: 0; font-size: 19px; line-height: 1.55; }
.reading { max-width: 44em; }
.reading h2 { margin-top: 1.4em; font-size: 28px; }
.diagram { background: var(--card); border: 2px solid var(--night); margin: 0 0 28px; }
.diagram h2 { margin: 0; padding: 10px 16px; font-size: 24px; background: var(--night); color: #fff; }
.diagram ol { list-style: none; counter-reset: d; padding: 0; margin: 0; }
.diagram li { counter-increment: d; position: relative; padding: 12px 16px 12px 62px; border-top: 1px solid var(--line); margin: 0; }
.diagram li:first-child { border-top: 0; }
.diagram li::before { content: counter(d); position: absolute; left: 14px; top: 12px; width: 34px; height: 34px; border-radius: 50%; border: 3px solid var(--night); font-family: var(--f-head); font-weight: 700; font-size: 20px; display: grid; place-items: center; }
.diagram strong { display: block; font-size: 19px; }
.diagram .by { display: block; font-family: var(--f-head); font-weight: 600; letter-spacing: .06em; text-transform: uppercase; font-size: 18px; color: var(--ink-2); }
.diagram p { margin: 2px 0 0; font-size: 18px; line-height: 1.5; }
.diagram figcaption { padding: 10px 16px; font-size: 18px; color: var(--ink-2); border-top: 1px solid var(--line); }
.sidecard { background: var(--manila); border: 2px solid var(--night); padding: 16px; margin-bottom: 20px; }
.sidecard h2 { font-size: 26px; }
.sidecard .callbtn, .sidecard .sendbtn { width: 100%; justify-content: center; margin-bottom: 10px; }
.sidecard p { font-size: 18px; line-height: 1.45; }
.guide-cards { display: grid; gap: 14px; list-style: none; padding: 0; margin: 0; grid-template-columns: 1fr; }
.guide-cards li { margin: 0; }
.gcard { display: block; height: 100%; padding: 16px 18px; background: var(--card); border: 2px solid var(--night); border-left-width: 10px; text-decoration: none; color: var(--ink); }
.gcard:hover { background: #fff; box-shadow: 4px 4px 0 var(--night); color: var(--ink); }
.gcard h2, .gcard h3 { font-size: 24px; margin-bottom: 8px; }
.gcard p { margin: 0 0 8px; font-size: 18px; line-height: 1.5; color: var(--ink-2); }
.gcard .more { font-weight: 700; color: var(--ink); }

/* legal */
.legal { max-width: 46em; }
.legal h2 { font-size: 27px; margin-top: 1.6em; scroll-margin-top: 90px; }
.legal li { margin-bottom: .5em; }
.updated { color: var(--ink-2); font-size: 18px; }

/* closing band */
.closing { padding: 36px 0 44px; }
.closing h2 { font-size: 32px; margin-bottom: 8px; }
.closing p { margin: 0 0 16px; font-size: 19px; max-width: 40em; color: #fff; }
.closing .acts { display: flex; flex-direction: column; gap: 12px; align-items: stretch; }

/* footer */
.foot { background: var(--night); color: var(--paper); padding: 34px 0 96px; font-size: 18px; }
.foot h2 { font-size: 22px; letter-spacing: .06em; text-transform: uppercase; color: var(--manila); margin-bottom: 8px; font-family: var(--f-head); }
.foot ul { list-style: none; padding: 0; margin: 0; }
.foot li { margin: 0; }
.foot a { display: inline-flex; align-items: center; min-height: 40px; color: var(--paper); }
.foot a:hover { color: #fff; }
.foot-cols { display: grid; gap: 22px; grid-template-columns: 1fr; }
.foot-rep { margin: 26px 0 0; padding-top: 18px; border-top: 1px solid #3a4550; font-size: 18px; line-height: 1.55; color: #E5E1D6; max-width: 60em; }
.foot-base { display: flex; flex-wrap: wrap; gap: 4px 20px; margin-top: 12px; align-items: center; }
.foot .tel-inline { color: #fff; }
.towns-2 { columns: 2; column-gap: 18px; }

/* mobile sticky bar */
.dock { position: fixed; left: 0; right: 0; bottom: 0; z-index: 50; display: grid; grid-template-columns: 1fr 1fr; background: var(--night); border-top: 2px solid var(--night); transition: transform .2s ease; }
.dock.is-hidden { transform: translateY(110%); }
.dock a { display: flex; flex-direction: column; align-items: center; justify-content: center; min-height: 64px; padding: 6px 8px; text-decoration: none; font-weight: 700; line-height: 1.15; text-align: center; font-size: 18px; }
.dock .d-call { background: var(--signal); color: #fff; }
.dock .d-send { background: var(--night); color: var(--paper); }
.dock small { font-size: 16px; font-weight: 400; }

/* thank-you / 404 */
.centered { max-width: 46em; }

/* desktop */
@media (min-width: 761px) {
  :root { --gut: 32px; }
  .rail-short { display: none; }
  .rail-long, .rail-right { display: inline; }
  .rail .wrap { min-height: 40px; }
  .mast { position: sticky; top: 0; }
  .brand img { width: 44px; height: 44px; }
  .brand-text { font-size: 25px; }
  .brand-text small { font-size: 16px; }
  .nav { display: flex; gap: 4px; margin-right: 12px; }
  .nav a { display: inline-flex; align-items: center; min-height: var(--tap); padding: 6px 12px; font-weight: 700; text-decoration: none; border-bottom: 3px solid transparent; }
  .nav a:hover, .nav a[aria-current] { border-bottom-color: var(--night); color: var(--ink); }
  .menu-btn, .menu-panel { display: none !important; }
  .callbtn-sm { padding: 6px 16px; }
  .callbtn-sm .sub { display: block; }
  .dock { display: none; }
  .foot { padding-bottom: 34px; }
  .foot-cols { grid-template-columns: 1fr 1.2fr 1fr; }
  h1 { font-size: 50px; }
  h2 { font-size: 36px; }
  .band { padding: 56px 0; }
  .tiles { grid-template-columns: repeat(2, 1fr); }
  .cards { grid-template-columns: repeat(2, 1fr); }
  .guide-cards { grid-template-columns: repeat(2, 1fr); }
  .steps { grid-template-columns: repeat(3, 1fr); }
  .ledger { grid-template-columns: 1fr 1fr; }
  .two { grid-template-columns: 1.4fr 1fr; gap: 40px; }
  .offer { grid-template-columns: 1fr 1fr; gap: 36px; }
  .closing .acts { flex-direction: row; align-items: center; }
  .titlebar { padding: 40px 0 44px; }
  .titlebar h1 { font-size: 50px; }
  .titlebar-photo { padding: 0; }
  .tag-list { grid-template-columns: repeat(2, 1fr); column-gap: 36px; }
  .tag-item { grid-template-columns: 48px 1fr; }
  .tagcard { padding: 26px 30px 12px; }
  .tag-head h2 { font-size: 40px; }
  .req-grid { grid-template-columns: repeat(6, 1fr); }
  .req-grid .s2 { grid-column: span 2; }
  .req-grid .s3 { grid-column: span 3; }
  .req-grid .s4 { grid-column: span 4; }
  .req-grid .s6 { grid-column: 1 / -1; }
  .mascot { width: 120px; height: 120px; }
}
@media (min-width: 1020px) {
  .hero { min-height: 640px; display: flex; align-items: center; }
  .hero-photo { position: absolute; inset: 0; height: 100%; width: 100%; object-position: center; }
  .hero::before { content: ""; position: absolute; inset: 0; z-index: 1; background: linear-gradient(90deg, rgba(16,22,29,.94) 0%, rgba(16,22,29,.88) 45%, rgba(16,22,29,.45) 100%); }
  .hero-inner { position: relative; z-index: 2; display: grid; grid-template-columns: minmax(0, 1fr) 520px; gap: 48px; align-items: center; padding-top: 36px; padding-bottom: 36px; }
  .hero h1 { font-size: 58px; max-width: 12em; }
  .hero-eyebrow { display: block; }
  .hero-lead { font-size: 21px; max-width: 30em; margin-bottom: 20px; }
  .hero-actions { flex-direction: row; flex-wrap: wrap; align-items: center; }
  .hero-actions .ticket { flex: 0 1 auto; }
  .hero-chips { display: flex; }
  .hero-form { padding-top: 0; }
  .hero-solo { min-height: 360px; }
  .hero-solo .hero-inner { grid-template-columns: minmax(0, 1fr); }
  .reqcard { padding: 22px 26px 22px; }
  .tiles { grid-template-columns: repeat(5, 1fr); }
  .tiles.tiles-4 { grid-template-columns: repeat(4, 1fr); }
  .tile { grid-template-columns: 1fr; align-content: start; padding: 16px; min-height: 220px; }
  .tile .ic { width: 52px; height: 52px; grid-row: auto; margin-bottom: 8px; }
  .clock { display: grid; grid-template-columns: repeat(5, 1fr); gap: 0; padding: 30px 0 0; margin-bottom: 34px; }
  .clock::before { left: 0; right: 0; top: 11px; bottom: auto; width: auto; height: 4px; }
  .clock li { padding-right: 14px; }
  .clock li::before { left: 0; top: -26px; }
  .cards.cards-3 { grid-template-columns: repeat(3, 1fr); }
  .guide-cards.g3 { grid-template-columns: repeat(3, 1fr); }
  .foot-cols.c4 { grid-template-columns: 1fr 1fr 1.2fr 1fr; }
  .towns-2 { columns: 2; }
  .side-grid { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 48px; align-items: start; }
  .side-grid aside { position: sticky; top: 100px; }
  .req-split { display: grid; grid-template-columns: minmax(0, 540px) minmax(0, 1fr); gap: 48px; align-items: start; }
}
@media (max-width: 359px) {
  .brand-text { display: none; }
  .callbtn-sm .num { font-size: 16px; }
}
@media (max-width: 400px) {
  .brand-text { font-size: 18px; }
  .brand-text small { font-size: 15px; letter-spacing: .16em; }
  .brand img { width: 32px; height: 32px; }
  .callbtn-sm { padding: 6px 10px; gap: 6px; }
  .callbtn-sm .num { font-size: 16px; }
  .mast .wrap { gap: 6px; }
}
@media (prefers-reduced-motion: reduce) {
  * { animation: none !important; transition: none !important; scroll-behavior: auto !important; }
}
@media print {
  .rail, .dock, .menu-btn { display: none; }
}

.titlebar a:not(.callbtn):not(.ticket), .titlebar .tel-inline, .hero .tel-inline { color: #fff; }
.titlebar .ticket { color: var(--night); }
.crumbs a { display: inline-flex; align-items: center; min-height: 44px; }
.crumbs { gap: 0 8px; }
.source-list a, .fact-src a, .dolist a, .handoff a, .foot a, .card-links a { display: inline-flex; align-items: center; min-height: 44px; }
.source-list li, .fact-src { padding-top: 0; padding-bottom: 0; }
.source-list li { display: flex; flex-wrap: wrap; gap: 0 6px; align-items: center; }
.groups { display: grid; gap: 22px; }
.group h3 { margin-bottom: 4px; }
.group p { color: var(--ink-2); margin-bottom: 10px; }
.stats { list-style: none; padding: 0; margin: 28px 0 0; display: grid; gap: 12px; }
.stat-fig { font-family: var(--f-head); font-size: 34px; margin-right: 8px; }
.checks strong { font-size: 20px; }
@media (min-width: 761px) { .groups { grid-template-columns: 1fr 1fr; } .stats { grid-template-columns: repeat(3, 1fr); } }
.reqcard .tel-inline, .titlebar .reqcard .tel-inline { color: var(--ink); }
.reading li a, .reading p a { display: inline-flex; align-items: center; min-height: 44px; }
.crumbs a { min-width: 44px; justify-content: center; }
@media (min-width: 1020px) { .field textarea { min-height: 58px; } .req-grid { gap: 10px; } .reqcard { padding-top: 18px; } .reqcard h2 { font-size: 30px; } }
.wrap.centered { max-width: var(--wrap); } .centered > p, .centered > ul { max-width: 46em; }

/* conversion minima: guarantee slip, mid-page CTA, figure breaks, inline cite */
.gslip { background: var(--card); border: 2px solid var(--night); border-radius: 2px; box-shadow: 6px 6px 0 var(--manila); }
.gslip-head { display: flex; flex-wrap: wrap; align-items: center; gap: 12px 18px; background: var(--night); color: #fff; padding: 14px 18px; }
.gslip-head h2 { margin: 0; font-size: 28px; color: #fff; }
.gstamp { flex: none; border: 3px solid var(--manila); color: var(--manila); font: 700 20px/1 var(--f-head); text-transform: uppercase; letter-spacing: .12em; padding: 7px 11px; transform: rotate(-3deg); }
.gslip-body { padding: 8px 18px 18px; }
.glist { list-style: none; margin: 0 0 10px; padding: 0; }
.glist li { display: flex; gap: 12px; align-items: flex-start; margin: 0; padding: 11px 0; border-bottom: 1px dashed var(--line); font-size: 18px; line-height: 1.45; font-weight: 600; }
.glist .ic { margin-top: 3px; width: 22px; height: 22px; color: var(--day); }
.gfine { margin: 4px 0 14px; font-size: 18px; color: var(--ink-2); max-width: 46em; }
.gfine a { display: inline-flex; align-items: center; min-height: 44px; font-weight: 700; }
.gfoot { display: grid; gap: 14px; }
.gacts { display: flex; flex-direction: column; gap: 10px; }
.gsign { margin: 0; padding-top: 10px; border-top: 2px solid var(--night); font: 700 20px/1.3 var(--f-head); letter-spacing: .02em; color: var(--ink-2); }
.gsign span { text-transform: uppercase; letter-spacing: .1em; margin-right: 6px; color: var(--signal); }
.gsign a { display: inline-flex; align-items: center; min-height: 44px; }
.band-tight { padding: 22px 0; }
.midcta { display: grid; gap: 14px; background: var(--card); border: 2px solid var(--night); border-left: 10px solid var(--signal); border-radius: 2px; padding: 16px 18px; margin: 8px 0; }
.midcta-h { margin: 0 0 4px; font: 700 26px/1.1 var(--f-head); }
.midcta-copy p:last-child { margin: 0; color: var(--ink-2); }
.midcta-acts { display: flex; flex-direction: column; gap: 10px; }
.band-fig { padding: 6px 0; }
.ctx { margin: 0; }
.ctx-photo { width: 100%; aspect-ratio: 21 / 9; object-fit: cover; border: 2px solid var(--night); border-radius: 2px; }
.reading .ctx { margin: 18px 0; }
.cite { display: flex; gap: 8px; align-items: center; margin: 14px 0 0; font-size: 18px; color: var(--ink-2); }
.cite .ic { width: 20px; height: 20px; }
.cite a { display: inline-flex; align-items: center; min-height: 44px; font-weight: 700; color: var(--ink-2); }
@media (min-width: 761px) {
  .gacts { flex-direction: row; flex-wrap: wrap; }
  .gfoot { grid-template-columns: auto 1fr; align-items: center; gap: 24px; }
  .gsign { border-top: 0; padding-top: 0; text-align: right; }
  .midcta { grid-template-columns: 1fr auto; align-items: center; gap: 24px; }
  .midcta-acts { flex-direction: row; }
  .gslip-body { padding: 10px 28px 24px; }
  .gslip-head { padding: 16px 28px; }
}

/* visual QC round 1 fixes */
.offer-box .ticket, .sidecard .ticket, .midcta .ticket { flex-direction: column; align-items: flex-start; gap: 8px; max-width: none; width: 100%; padding: 12px 14px 12px 34px; min-height: 0; }
.offer-box .ticket .ic, .sidecard .ticket .ic, .midcta .ticket .ic { display: none; }
.offer-box .ticket-text, .sidecard .ticket-text, .midcta .ticket-text { width: 100%; }
.offer-box .ticket-text strong, .sidecard .ticket-text strong { font-size: 20px; }
.offer-box .ticket::before, .sidecard .ticket::before { top: 22px; margin-top: 0; }
.cite { display: block; margin: 14px 0 0; font-size: 18px; line-height: 1.6; color: var(--ink-2); }
.cite .ic { width: 18px; height: 18px; margin-right: 8px; vertical-align: -.2em; }
.cite a { display: inline; min-height: 0; font-weight: 700; color: var(--ink-2); }
.who { background: transparent; border: 0; border-left: 6px solid var(--night); border-radius: 0; padding: 2px 0 2px 18px; }
.who-head { background: transparent; color: var(--ink); padding: 0 0 6px; }
.who-head h2, .who-head h3 { color: var(--ink); margin: 0; font-size: 26px; }
.who-head .ic { width: 26px; height: 26px; }
.fact-list { padding: 0; }
.fact-list li { padding: 8px 0; border-bottom: 0; }
.who .cite { margin-top: 6px; }
.gfine { line-height: 1.5; max-width: none; }
.gfine a { display: inline; min-height: 0; text-decoration-thickness: 2px; }
.gsign a { white-space: nowrap; }
@media (max-width: 760px) { .gsign { font-size: 18px; } .gsign .gdot { display: none; } .gsign a { display: flex; } }
.reading .midcta { grid-template-columns: 1fr; }
.reading .midcta-acts { flex-direction: row; flex-wrap: wrap; }
.reading .midcta-acts .callbtn, .reading .midcta-acts .sendbtn { flex: 1 1 220px; justify-content: center; }
@media (max-width: 760px) { .midcta-acts .sendbtn, .midcta-acts .callbtn { width: 100%; justify-content: center; } }
@media (min-width: 761px) { .offer { align-items: center; } }
.gsign .gdot { color: inherit; margin: 0 2px; text-transform: none; }
/* hero form at desktop is 520px wide: a half-width select clips its chosen option, so selects take the full row */
@media (min-width: 1020px) { .hero-form .req-grid .field:has(> select) { grid-column: 1 / -1; } }

/* icon masks generated from icons.svg */
.ic-valve{-webkit-mask-image:url(/assets/img/ic/valve.svg);mask-image:url(/assets/img/ic/valve.svg)}
.ic-drop{-webkit-mask-image:url(/assets/img/ic/drop.svg);mask-image:url(/assets/img/ic/drop.svg)}
.ic-snowflake{-webkit-mask-image:url(/assets/img/ic/snowflake.svg);mask-image:url(/assets/img/ic/snowflake.svg)}
.ic-heater{-webkit-mask-image:url(/assets/img/ic/heater.svg);mask-image:url(/assets/img/ic/heater.svg)}
.ic-drain{-webkit-mask-image:url(/assets/img/ic/drain.svg);mask-image:url(/assets/img/ic/drain.svg)}
.ic-bolt{-webkit-mask-image:url(/assets/img/ic/bolt.svg);mask-image:url(/assets/img/ic/bolt.svg)}
.ic-flame{-webkit-mask-image:url(/assets/img/ic/flame.svg);mask-image:url(/assets/img/ic/flame.svg)}
.ic-camera{-webkit-mask-image:url(/assets/img/ic/camera.svg);mask-image:url(/assets/img/ic/camera.svg)}
.ic-receipt{-webkit-mask-image:url(/assets/img/ic/receipt.svg);mask-image:url(/assets/img/ic/receipt.svg)}
.ic-clock{-webkit-mask-image:url(/assets/img/ic/clock.svg);mask-image:url(/assets/img/ic/clock.svg)}
.ic-phone{-webkit-mask-image:url(/assets/img/ic/phone.svg);mask-image:url(/assets/img/ic/phone.svg)}
.ic-house{-webkit-mask-image:url(/assets/img/ic/house.svg);mask-image:url(/assets/img/ic/house.svg)}
.ic-pin{-webkit-mask-image:url(/assets/img/ic/pin.svg);mask-image:url(/assets/img/ic/pin.svg)}
.ic-arrow{-webkit-mask-image:url(/assets/img/ic/arrow.svg);mask-image:url(/assets/img/ic/arrow.svg)}
.ic-check{-webkit-mask-image:url(/assets/img/ic/check.svg);mask-image:url(/assets/img/ic/check.svg)}
.ic-tag{-webkit-mask-image:url(/assets/img/ic/tag.svg);mask-image:url(/assets/img/ic/tag.svg)}
.ic-protect{-webkit-mask-image:url(/assets/img/ic/protect.svg);mask-image:url(/assets/img/ic/protect.svg)}
.ic-menu{-webkit-mask-image:url(/assets/img/ic/menu.svg);mask-image:url(/assets/img/ic/menu.svg)}
.ic-plus{-webkit-mask-image:url(/assets/img/ic/plus.svg);mask-image:url(/assets/img/ic/plus.svg)}
.ic-minus{-webkit-mask-image:url(/assets/img/ic/minus.svg);mask-image:url(/assets/img/ic/minus.svg)}
.ic-chev{-webkit-mask-image:url(/assets/img/ic/chev.svg);mask-image:url(/assets/img/ic/chev.svg)}
.ic-doc{-webkit-mask-image:url(/assets/img/ic/doc.svg);mask-image:url(/assets/img/ic/doc.svg)}